Author: Paul Robinson

Paul Robinson (www.paulrobinson.in) is an author, internationally recognised keynote speaker and business strategist. Paul writes and speaks on human potential development, innovation, leadership, sales and business strategy. Check out other blogs on www.blog.paulrobinson.in
Business, Customer Service

Customer is not always right

https://youtu.be/mWQE1SGvaEU Paul Robinson on CUSTOMER IS NOT ALWAYS RIGHT The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service. Treating the customers like they are always right can actually be harmful to your business. It can dampen employee morale, use up vital resources, and even hurt your best customers. “Not all customers deserve your company’s best efforts. And despite what the old adage says, the customer is most definitely not always right. Because in the world of customer centricity, there are good customers...
Hire people who disagree with you
Managing People

Hire people who disagree with you

https://youtu.be/m7OB_IT-dkA PAUL ROBINSON'S MANAGEMENT INSIGHTS Leaders don’t have all the answers. Smart leaders solicit ideas and opinions from people. If everyone is thinking alsike, then nobody is actually thinking. Companies that promote the idea of ‘out of the box thinking’, ‘thinking differently’ or ‘critical thinking’ ‘ lateral thinking’ must be willing to collect ideas and opinions that will oppose the norm. Disagreements are nothing but a sign of ‘perspective power’. Differences can cause people to think, act and feel in new and different ways. This will lead to innovation if the perspectives are brought under a platform to collaborate together. One of the finest ways to harvest the power of perspectives is through the collection of feedback from other people. As leaders...
How to motivate your sales team?
Managing People, Motivation

How to motivate your sales team?

How to push your employees for more without stressing them out much? https://youtu.be/CZZ004UbumQ Paul Robinson on how to motivate your sales team Lets assume that your team or company might be on top of the game. Your team is achieving targets every year. Sometime they exceed target expectations. As their ales manager you are hesitant to ask your team for more because they are already performing well. At the same time, you also know that it’s very crucial to keep the motivation going. Otherwise the team will fall back on a comfort zone and tend to decline in performance thereafter. You have a big challenge at hand. You need to push your employees for more this year and in turn you shouldn’t be stressing them out with your demands. In a numbers-driven world, how do you ask for m...
How to develop empathy in workplace?
Leadership, Managing People, Organisational development

How to develop empathy in workplace?

https://youtu.be/IvaL9P3t8No Paul Robinson shares an insight on developing empathy in the workplace Empathy is the bedrock of intimacy and close connection; in its absence, relationships remain emotionally shallow, defined largely by mutual interests or shared activities. Empathy is the ability to experience and relate to the motives, emotions or experience of others. It’s your ability to step into someone else’s shoes, be aware of their feelings and understand their needs. According to Dr. Daniel Goleman, it is one of the five key components of EQ (emotional intelligence) and the one that is most critical in developing and retaining employees. People who score low on empathy have concern only about themselves. When you are disrespectful, interruptive, bullying, making fun of ot...
Finding and keeping the best talent in the world
Business Strategy, Managing People, Organisational development

Finding and keeping the best talent in the world

https://youtu.be/VMkQg5cwkLE Paul Robinson Management Insights on Hiring and Retaining Best Talent One of the greatest challenges for employers the world over is locating, hiring, and retaining employees who bring highly productive value to their companies, and organizations. In this era of innovation great talent is always in shortage. There is literally a war on talent. The fact of the matter is that your company is only as good as its most talented people. Average talent is buyers market but great talent is a sellers market. People with the right combination of talent, skills, passions, values can afford to shop around for the right place to work.  Researches have also shown that an exceptionally talented employee is ten times more productive than the average employee....
Strategic Agility in Cost Management
Business Strategy, Managing Change

Strategic Agility in Cost Management

https://youtu.be/uKgLPEmzwXk Paul Robinson explains Prof.John R Wells Strategic Agility in Cost Management Strategic Agility is the ability to remain fluid and respond faster to the changes within and outside your organization through improvements and innovations in products, services, operations and business models. It could be the changes in the market conditions, change in technology, customer needs and preferences, a competitor’s innovative move or reactions to potential trends or forecasts. Strategically agile companies can stay competitive in their business by adjusting and adapting to new innovative ideas and using these ideas to create new products and services as well as new business models. An agile organization senses and responds to disruption and opportunity in real...
Boosting your business success with diversity and inclusion
Business Strategy, Culture, Organisational development

Boosting your business success with diversity and inclusion

https://youtu.be/llzdaRdebkY Paul Robinson's Management Insights on Diversity and Inclusion In this era of globalization, diversity in the business environment is about more than gender, race and ethnicity. It now includes employees with diversereligious and political beliefs, education, socioeconomic backgrounds, sexual orientation, cultures and even disabilities. Companies are discovering that, by supporting and promoting a diverse and inclusive workplace, they are gaining benefits that go beyond the optics. Embracing many dimensions of difference and creating a culture of inclusion are key success factors for companies today. A Boston Consulting Group study found that companies with more diverse management teams have 19% higher revenues due to innovation. This findi...
Misconceptions about older workforce that is not true
Business Strategy, Managing Change, Organisational development

Misconceptions about older workforce that is not true

https://youtu.be/-elgaJ982ec Paul Robinson's Management insights These days, there is a misconception that younger work force is a better value proposition when it comes to hiring, training and retention. There is no doubt that the tech savvy younger work force can meet the demand of customers during these current economic climate, but that should not stop you from ignoring the old ones. There are many advantages for having older work force. They bring a wealth of experience, flexibility, institutional memory, work ethic, loyalty and reliability. If companies want to leverage old workforce, they must give up few stereotypical views about them on the first place. So, let’s look at some of the stereotypes floating around in the corporate boardrooms. ‘Older workforce is less c...
Doing business during Corona Pandemic
Business Strategy

Doing business during Corona Pandemic

Business as unusual is the new way of doing business. Corona virus pandemic can be noted as the ‘blackswan’ event (A black swan is an unpredictable event that is beyond what is normally expected of a situation and has potentially severe consequences) ; but in a world of VUCA (Volatility, Uncertainty, Complexity and Ambiguity), events such as these could justify the new normal. Over a Million people are tested positive for Covid19. Over seven billion people are gripped in the Corona Fear. We are witnessing the viral spread of fear that is definitively damaging local businesses, national economies, global supply chains and global markets. Corona is a disruptor. Small businesses will take the hardest hit and many will soon be compelled t...
Books

Top five must read books on business strategy

https://youtu.be/jd8DkU6iQgs Every business seeks to establish a top position in their segment. They are all looking for that edge over the competition. Strategy is critically important for those businesses that want t stay relevant in these changing times. There are many business books written on strategy including ‘the art of war’. Here we have the top must-reads on business strategy. On number five it’s the Zappos founder Tony Hseieh’s honest account on building the company from the scratch narrated through the work Delivering happiness. The book is about building a great competitive advantage through building a great work culture. Since culture eats strategy for breakfast, there is no better book to suggest than ‘delivering happiness’ when it comes to building a work cultur...